To date, it has only been possible to see late cancelled items in the staff and client portal schedules. Now there is a new setting to see all cancelled items in the staff and client portal schedules.
Click ADMIN > SETTINGS > Diary Setting
Select “Show Cancelled Jobs in Staff Client Schedules for “
Change the value to “Always Show Cancelled Jobs”.
Cancelled jobs always show as cancelled in the
client portal schedule
staff mobile and desktop interfaces
regardless of when they were cancelled.