We like to think that we have made pet sitting software as easy as it can be, but pet sitting administration itself is often complex, especially when it comes to pricing rules and staff compensation. So for people who need more help we offer a full (optional) package of training and implementation services absolutely free of charge.
Training is provided one to one either via phone or via Skype using our tried & tested roadmap;
Session 1 – Service item setup
In this session we walk you through the process of creating all your services in Pet Sitter Plus. We then show you how to apply surcharges for holiday, out of hours and weekend periods and also how to apply special charge rates for valued clients. We then take a look at setting up the rules around staff compensation.
Session 2 – Repeat service scheduling
During session 2 we help you to create all your regular repeating services so that your monthly schedule can be created in seconds. We then coach you in the use of the add-on service scheduling tools.
Session 3 – Invoicing
In this session we take a look at bulk invoicing, taking payments with credit cards (if applicable) and the variety of invoicing methods available such as invoicing in advance and at the end of service.
Session 4 – Client portal
Finally in session 4 we deal with all your remaining questions and show you how to get your clients introduced to their own online accounts.
What if I don’t want training? What if I want to work it out for myself?
Some of our clients are pretty tech savvy and enjoy the challenge of working things out for themselves. If this sounds like you, then you will enjoy a full 30 days access to a full copy of Pet Sitter Plus so you can evaluate the product for yourself. You do not need to attend any coaching which is all free and completely optional.
We will be on hand to support you when you need us by answering your emails and phone calls.
Pet Sitter Plus has a fully up to date self service help system which enables many clients to resolve their own issues without needing our support service. Feel free to have a look around our HELP system here