Burnt Store Services - Punta Gorda - Florida - USA
Tina & Joe DeLeonardis
We started our business in Burnt Store Marina, FL in late 2011 and by the end of the 2014 snowbird season, May 1st, our growth was far outpacing our back office systems which were mostly spreadsheets, PDF’s and iPhones.
Our customer base has been growing at 70%+ per year and we had to do something to have more control of our customer information and how we shared it with our employees. We began by looking for a CRM solution and were almost ready to go with one before we found Pet Sitters Plus.
Good thing because we are very happy with the fact that this is more suitable for a schedule-based operation which is what our business is all about. We are not worried much about tracking sales cycles and prospects. In our world, nothing happens until somebody books something and that’s why we are so impressed with PSP.
PSP gives us the control from booking to billing and through to compensation. In addition to Pet Services, we also offer Transportation Services and PSP is accommodating the needs of our transportation clients too. Our clients love the flexibility of the Customer Portal and we’re getting new business because of it.
We very much liked the fact that Richard and his team from Pet Sitter Plus took the time to have one-on-one Skype calls with us before and during implementation of their system. Also, if we have any questions, they are available by e-mail or via telephone if we need our question answered quickly.
We rolled out PSP to our employees and they are now using the system on their mobile devices while out on jobs and it works great. It is far easier for us to manage the information because if we need to change something, the changes instantly roll to everyone on the system. This is a huge time-saver as we no longer have to change info in several systems.
Our timing has been perfect as we are expanding into a new territory in March. We would not have attempted this unless PSP was in place. Our ROI is the peace of mind that we get by using PSP because we know that everyone is looking at the same info at the same time.
We could not be happier. Besides Richard is a great guy and his dog is cute too!!