These terms (the “Agreement”) are between Pet Software Limited, a company registered in England and Wales with company number 06797844, whose registered office is at Kemp House, 124 City Road, London, England, EC1V 2NX, trading as Pet Sitter Plus (“PSL”, “we”, “us”), and the business that registers for the Services (the “Subscriber”, “you”).
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Background. PSL provides an online business management platform for pet sitting, dog walking and other pet care businesses, including scheduling, client records, staff management, invoicing and payment collection. You wish to use it in your business on the terms below.
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Acceptance. You accept this Agreement when you tick the acceptance box, start a Trial or use the Services, whichever is first. The person accepting confirms they are authorised to bind the Subscriber.
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Business use only. The Services are supplied only to businesses. By accepting, you confirm you are acting for the purposes of your trade, business or profession and not as a consumer.
1. Definitions and interpretation
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1.1 In this Agreement:
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Active User: A member of the Subscriber’s staff (including the owner, employees and contractors) who appears in the schedule in the Services at any time in the 30 days before a Billing Date
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Authorised User: An employee, worker or contractor of the Subscriber whom the Subscriber permits to use the Services
Billing Date: The day of each month on which Fees fall due. It is the same day of the month as the day the Subscriber’s Trial ends (or, if there is no Trial, the day the Subscriber first pays the Fees) and is always between the 1st and the 28th of the month (see clause 2.2)
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Business Day: A day other than a Saturday, Sunday or public holiday in England
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Data Protection Law: All laws on personal data that apply to a party, including the UK GDPR, the Data Protection Act 2018 (each as amended, including by the Data (Use and Access) Act 2025), the Privacy and Electronic Communications Regulations 2003 and, where they apply, the EU GDPR and the privacy laws of the Subscriber’s country
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Documentation: The user guides, help centre and policies PSL makes available online for the Services, as updated from time to time
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End Customer: A customer of the Subscriber whose details are held in, or who is invoiced or charged through, the Services
End Customer Payment: A payment by an End Customer to the Subscriber that is processed through Stripe using the Services
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Fees: The subscription fees and any other charges payable to PSL under clause 4
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Normal Business Hours: 09:00 to 17:00 UK time on a Business Day
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Pricing Page: The pricing page on the Website, as in force when the relevant Fees fall due
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Services: The Pet Sitter Plus software, apps and related services PSL provides under this Agreement, as described in the Documentation
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Stripe: Stripe Payments UK Limited or the other Stripe entity that provides payment processing to the Subscriber
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Stripe Services Agreement: Has the meaning in clause 5.1
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Subscriber Data: All data, including personal data, entered into the Services by or for the Subscriber or its Authorised Users, or generated by the Subscriber’s use of them
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Subscription Period: Each successive period starting on a Billing Date and ending on the day before the next Billing Date
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Support Policy: PSL’s customer support policy published on the Website
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Trial: A free trial of the Services under clause 2
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Website: https://www.petsitterplus.com and any other domain PSL uses for the Services
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1.2 The terms controller, processor, personal data, personal data breach, data subject and processing have the meanings given in the UK GDPR.
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1.3 Headings do not affect interpretation. “Including” means including without limitation. “Writing” includes email. A reference to legislation is to it as amended or replaced from time to time.
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1.4 If there is a conflict, this order applies: Schedule 1 (for personal data), then these clauses, then the Pricing Page, then the Documentation.
2. Free trial and promotions
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2.1 PSL may offer a free Trial of [30] days, or another length stated on the Website. No payment details are needed to start a Trial, and this Agreement applies during it.
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2.2 If a Trial would end on the 29th, 30th or 31st day of a month, it is extended to the 1st day of the following month. This keeps your Billing Date between the 1st and the 28th, so it falls on the same day every month.
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2.3 At the end of the Trial, access ends unless you subscribe. If you do not subscribe, PSL may delete the Subscriber Data from the Trial [30] days after it ends.
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2.4 During a Trial the Services are provided without any warranty, and PSL’s total liability is limited to £30.00.
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2.5 Promotional or discounted rates apply only on the terms and for the period stated when offered. Unless stated otherwise, they are limited to one per business, and standard rates apply once they end. PSL may withdraw an offer that has not yet been taken up at any time.
3. Subscription and Authorised Users
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3.1 Subject to payment of the Fees and this Agreement, PSL grants you a non-exclusive, non-transferable right, during the term, to permit your Authorised Users to use the Services and Documentation for your internal business operations.
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3.2 You must ensure that:
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3.2.1 each Authorised User has their own login, keeps their password confidential and does not share it;
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3.2.2 you use multi-factor authentication where the Services offer it;
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3.2.3 you promptly remove access for anyone who leaves or should no longer have access; and
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3.2.4 your Authorised Users comply with this Agreement. You are responsible for their acts and omissions as if they were your own.
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3.3 You must not, and must not allow anyone else to:
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3.3.1 copy, modify, frame, resell, sublicense or make the Services available to anyone other than your Authorised Users, except as allowed by law that cannot be excluded;
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3.3.2 reverse engineer, decompile or disassemble the Services;
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3.3.3 use the Services to build a competing product or service;
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3.3.4 scrape, extract or harvest data from the Services by automated means, other than through features or APIs PSL provides; or
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3.3.5 get around any usage limit, security or access control.
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3.4 You must notify PSL promptly at support@petsitterplus.com if you become aware of, or suspect, any unauthorised access to or use of your account.
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3.5 You must keep your account, billing and contact details accurate and up to date.
4. Fees and payment
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4.1 Pricing Page. The Fees are those shown on the Pricing Page for your plan and currency (GBP, USD or AUD) when they fall due, subject to any promotional rate under clause 2.5. The Pricing Page forms part of this Agreement.
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4.2 How Fees are calculated. Your Fees are calculated automatically on each Billing Date, based on the number of Active Users in the 30 days before that date:
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4.2.1 if there was one Active User or none, you pay the Solo plan Fee; and
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4.2.2 if there were two or more Active Users, you pay the Team plan base Fee plus the per-Active User Fee for every Active User. The Team base Fee does not include any Active Users.
Fees are capped at 25 Active Users, as shown on the Pricing Page. You do not need to choose or change plan; the Services apply the correct plan for each Subscription Period.
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4.3 Billing. Fees are payable monthly in advance on each Billing Date. You authorise PSL, and its payment provider, to charge the card or other payment method on your account for the Fees on each Billing Date until the Agreement ends.
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4.4 Taxes.
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4.4.1 UK Subscribers. Fees are shown and charged in GBP and include VAT at the current rate. If the VAT rate changes, PSL may adjust the Fees to reflect the change from the date it takes effect.
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4.4.2 Subscribers outside the UK. Fees are shown and charged in USD or AUD and exclude VAT. UK VAT is not charged, as long as you are a business established outside the UK. You must tell PSL promptly if that changes.
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4.4.3 Local taxes. For Subscribers outside the UK, Fees also exclude any sales tax, GST, use tax or similar tax in your country. You are responsible for accounting for any such tax, including under a reverse charge. If the law requires PSL to collect any such tax, PSL will add it to the Fees.
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4.4.4 Tax registration. If you are registered for GST or a similar tax, you must give PSL your registration number (such as your ABN or NZ GST number) and keep it up to date.
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4.4.5 Withholding. You must pay the Fees in full without any deduction or withholding. If the law requires a deduction, you must increase the payment so that PSL receives the full amount it would have received without it.
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4.5 Price changes. PSL may change the Fees by giving at least 30 days’ notice by email or in the Services. The new Fees apply from the first Billing Date after the notice period. If you do not accept the change, you may cancel before it takes effect.
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4.6 Late payment. If any Fees are unpaid 7 days after the due date, PSL may suspend the Services under clause 8. PSL may also charge interest on overdue sums at 4% a year above the Bank of England base rate, from the due date until payment, whether before or after judgment.
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4.7 No refunds. Fees are non-refundable and there are no refunds or credits for part-used Subscription Periods, unused Active User places or downgrades, except where this Agreement says otherwise or the law requires.
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4.8 Payment processing fees. Fees for processing End Customer Payments are separate from the subscription Fees and are covered by clause 5.
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4.9 Affiliate rates. If you join the Pet Sitter Plus Affiliate Programme, you receive the reduced affiliate rates shown on the Pricing Page instead of the standard rates. Affiliate rates apply for as long as you remain in the programme and comply with its terms and conditions. If you leave the programme or PSL ends your participation under those terms, standard rates apply from your next Billing Date.
5. Payments
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5.1 Stripe terms. Payment processing services for Subscribers on Pet Sitter Plus are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (together, the “Stripe Services Agreement”). By agreeing to this Agreement or continuing to operate as a Subscriber on Pet Sitter Plus, you agree to be bound by the Stripe Services Agreement, as Stripe may modify it from time to time. As a condition of PSL enabling payment processing services through Stripe, you agree to provide PSL with accurate and complete information about you and your business, and you authorise PSL to share it, and transaction information related to your use of the payment processing services provided by Stripe, with Stripe.
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5.2 Stripe disclosures. Stripe processes your data as described in the Stripe Privacy Policy. Details of Stripe’s acquiring banks are in Stripe’s acquirer disclosure.
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5.3 PSL’s role. Contracts for pet care services are between you and your End Customers. PSL is not a party to them, is not a bank or payment service provider, and does not hold End Customer Payments. You hold your own Standard Stripe account directly with Stripe. End Customer Payments are made as direct charges on that account and settled to it.
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5.4 Your responsibilities. You are solely responsible for every invoice you issue and every End Customer Payment you take. You must:
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5.4.1 charge End Customers only for services that have been agreed and provided, or for deposits and prepayments the End Customer has agreed to;
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5.4.2 never charge an End Customer more than once for the same services;
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5.4.3 hold the End Customer’s authority before storing card details or making charges they have not started themselves, including recurring charges;
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5.4.4 issue accurate invoices showing the services, dates and prices;
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5.4.5 add surcharges or card fees only where the law and card scheme rules allow (for example, surcharges on consumer card payments are banned in the UK); and
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5.4.6 comply with the Stripe Services Agreement, card scheme rules and consumer protection law in your country.
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5.5 Refunds, disputes and chargebacks. You are responsible for handling and paying all refunds, disputes, chargebacks, reversals, scheme fines and negative balances on End Customer Payments. Under the Stripe Services Agreement these are charged to your Stripe account. If PSL pays or is charged any of these amounts, you must repay PSL on demand, and PSL may deduct them from sums due to you or charge your payment method.
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5.6 PSL’s payment fees. In addition to Stripe’s own fees, PSL charges a platform fee on each End Customer Payment. The rates for each country and payment method are published on the Credit Card Processing Fees page (the “Payment Fees Page”), which forms part of this Agreement. The platform fee is paid by you, not your End Customer. It is deducted automatically through Stripe before the payment is paid out to your bank account. If you have negotiated your own rates with Stripe, the platform fee is added on top of them. PSL may change the platform fee by giving you 30 days’ notice under clause 4.5. If an End Customer Payment is refunded, in full or in part, PSL refunds the platform fee on the amount refunded. PSL does not charge a platform fee on Stripe’s dispute fees.
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5.7 Monitoring and fraud prevention. PSL may monitor payment activity in the Services. If PSL reasonably suspects that an End Customer Payment is fraudulent, unauthorised, duplicated or in breach of clause 5.4, PSL may:
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5.7.1 disable invoicing or payment features for your account;
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5.7.2 report the activity to Stripe and ask Stripe to review your account;
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5.7.3 after giving you at least [2] Business Days’ notice and a chance to explain, refund the affected End Customer Payment from your Stripe account through the Services. You authorise PSL to do this;
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5.7.4 disconnect your Stripe account from the Services; and
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5.7.5 share information with Stripe, card schemes, banks and law enforcement under clause 8.5.
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5.8 Stripe availability. PSL is not responsible for Stripe’s services, including outages, verification requirements, holds on funds, payout delays or Stripe closing your account. If Stripe stops providing services to you, PSL may disable payment features, but this Agreement continues unless ended under clause 18.
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5.9 Payments recorded manually. You can record in the Services payments that End Customers make to you outside the Services, such as bank transfers, cash or cheques. PSL does not receive, process or verify those payments. They are not End Customer Payments, and no platform fee is charged on them. You are responsible for recording them accurately, and for the balances, statements and receipts the Services produce from your records.
6. The Services
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6.1 PSL will provide the Services substantially as described in the Documentation, with reasonable skill and care.
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6.2 PSL will use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week, except for:
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6.2.1 planned maintenance, which PSL will try to schedule outside Normal Business Hours and announce at least [48 hours] in advance;
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6.2.2 urgent maintenance or security work, which may happen at any time; and
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6.2.3 events outside PSL’s reasonable control, including those described in clause 21.1, and any failure or interruption of the internet, telecoms networks, hosting or data centre providers, or third-party services.
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6.3 PSL will provide suport in line with the Support Policy, during Normal Business Hours unless the Support Policy says otherwise.
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6.4 PSL may improve, change or withdraw features of the Services. PSL will not materially reduce the core scheduling, client management and invoicing functions during a paid Subscription Period. PSL will give at least 30 days’ notice before removing a feature you rely on, unless it must be removed sooner for legal or security reasons.
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6.5 You are responsible for your own equipment, devices and internet connection, and for any losses caused by them or by the internet.
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6.6 PSL does not provide service credits, refunds or compensation for periods when the Services are unavailable, except where this Agreement says otherwise.
7. Acceptable use
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7.1 You must use the Services lawfully and only for your pet care business. You must not, and must ensure your Authorised Users do not, use the Services to:
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7.1.1 break any law or regulation, or encourage anyone else to;
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7.1.2 commit or facilitate fraud, including issuing invoices or taking payments for services not agreed or not provided, or charging an End Customer more than once for the same services;
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7.1.3 take any payment without the payer’s authority;
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7.1.4 upload or send viruses, malware or harmful code;
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7.1.5 send unsolicited marketing or spam in breach of the Privacy and Electronic Communications Regulations or similar laws;
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7.1.6 store or send material that is unlawful, defamatory, threatening, harassing, obscene, discriminatory or that infringes anyone’s rights;
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7.1.7 probe, scan or test the vulnerability of the Services, or interfere with or place an unreasonable load on them; or
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7.1.8 impersonate any person or misrepresent your business.
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7.2 You must comply with all laws that apply to your business and your use of the Services, including data protection, consumer protection, tax and employment law.
8. Suspension
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8.1 PSL may, without liability, immediately suspend or restrict all or part of the Services for your account, including invoicing and payment features, if:
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8.1.1 PSL reasonably suspects fraud, unauthorised payments or other unlawful use of the Services;
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8.1.2 you or an Authorised User breach clause 5.4 or clause 7;
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8.1.3 any Fees are unpaid 7 days after the due date;
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8.1.4 there is a threat to the security or integrity of the Services, other subscribers or End Customers; or
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8.1.5 a court, regulator, law enforcement agency, Stripe or a card scheme requires it.
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8.2 PSL will limit any suspension to what is reasonably necessary. Where practicable, PSL will leave you read-only access to your Subscriber Data. PSL will tell you about the suspension and why, unless the law prevents it or telling you would prejudice an investigation. PSL will lift the suspension once the reason for it has been resolved.
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8.3 Fees continue to be payable during a suspension under clauses 8.1.1 to 8.1.3.
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8.4 You must co-operate with any investigation by PSL. This includes giving PSL, within 5 Business Days of a request, the information and explanations PSL reasonably asks for. PSL may review your account activity and system logs.
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8.5 Where reasonably necessary to prevent or detect fraud or crime, protect End Customers or comply with the law, PSL may share relevant information about your account and transactions with Stripe, card schemes, banks, law enforcement and regulators. PSL may also tell an affected End Customer about a suspected unauthorised charge to them. PSL will do this in line with Data Protection Law.
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8.6 Suspension does not affect PSL’s right to terminate under clause 18.
9. Subscriber Data and data protection
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9.1 You own the Subscriber Data. You are responsible for its accuracy, quality and legality, and for having the right to give it to PSL.
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9.2 You grant PSL a non-exclusive, worldwide licence to host, copy, process and display the Subscriber Data as needed to provide, secure and support the Services, and as this Agreement otherwise allows.
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9.3 For personal data in the Subscriber Data, such as details of End Customers, their pets and your staff, you are the controller and PSL is your processor. Schedule 1 applies to that processing.
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9.4 PSL is a controller of personal data about you and your Authorised Users that it uses to manage your account, billing, security, fraud prevention and its own legal obligations. PSL processes it as described in its Privacy Policy.
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9.5 You must give End Customers and staff any privacy information Data Protection Law requires, and have a lawful basis for the processing you ask PSL to carry out.
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9.6 PSL may create aggregated or de-identified data from use of the Services. PSL may use it to operate, improve and develop its services, provided it does not identify you, any End Customer or any individual.
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9.7 PSL backs up Subscriber Data in line with its backup policy. You should also keep your own exports of business-critical data. If Subscriber Data is lost or damaged because of PSL’s breach of this Agreement, PSL will use reasonable efforts to restore it from its latest backup.
10. Security
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10.1 PSL will maintain appropriate technical and organisational measures to protect the Services and Subscriber Data. These include encryption in transit, access controls and regular backups, as described in Schedule 1.
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10.2 Card details for End Customer Payments are collected and stored by Stripe. Payments through PayPal Standard are made on PayPal’s own pages, so PSL does not receive the card or PayPal account details used. PSL does not store full card numbers. You must not enter full card numbers anywhere else in the Services, such as in notes fields.
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10.3 You are responsible for the security of your devices, passwords and Authorised User accounts. PSL is not responsible for access to your account obtained using your Authorised Users’ login details, unless caused by PSL’s breach of this Agreement.
11. Third-party services
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11.1 The Services can connect to third-party services that you choose to link to your account. These currently include QuickBooks Online (accounting), Stripe Connect (payment processing), PayPal Standard (“Pay Now” invoice payments), Microsoft 365 and Outlook email (via OAuth), Google Gmail (via OAuth), and other email services that support SMTP. Your use of each third-party service is governed by that provider’s terms, and any contract for it is between you and the provider. When you connect a third-party service, you authorise PSL to exchange Subscriber Data with it as needed to provide the integration.
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11.2 PSL is not responsible for third-party services, including their availability or any change to them. PSL may stop supporting an integration if the provider changes or withdraws it.
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11.3 Email integrations. If you connect a Microsoft, Google or SMTP email account, you authorise PSL to send emails from that account on your behalf, such as booking confirmations, invoices, receipts and reminders to End Customers and staff. You are responsible for the content of those emails, and for complying with the Privacy and Electronic Communications Regulations and similar laws in your country, including for any marketing emails. PSL will store access tokens and SMTP credentials securely and use them only to provide the Services. You can disconnect an email account at any time.
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11.4 Google data. PSL’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.
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11.5 QuickBooks Online. If you connect QuickBooks Online, PSL will send invoice, payment and customer data to your QuickBooks account as configured in the Services. You remain responsible for your accounting records, and for checking that data synced to QuickBooks is complete and correct.
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11.6 PayPal Standard. If you connect a PayPal account, the Services can add a “Pay Now” link to your invoices so that End Customers can pay them through PayPal. PayPal Standard only supports payments that the End Customer makes themselves, at the time they choose to pay. Unlike Stripe, it cannot store card details, take payments when the End Customer is not present, or take recurring or automatic payments, and refunds must be made in your PayPal account rather than through the Services. You hold your PayPal account directly with PayPal, under PayPal’s terms, and payments are made straight into that account. PSL does not receive or hold those payments and does not charge a platform fee on them. Payments through PayPal are not End Customer Payments, so clause 5.6 does not apply to them, but clauses 5.4 and 5.5 apply to them in the same way as they apply to End Customer Payments, with references to Stripe and the Stripe Services Agreement read as references to PayPal and PayPal’s terms.
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11.7 Providers of services that you connect under this clause are your suppliers, not PSL’s sub-processors under Schedule 1.
12. Intellectual property
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12.1 PSL and its licensors own all intellectual property rights in the Services, software and Documentation. You receive only the rights expressly granted in clause 3.1.
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12.2 You own your logos, branding and content in the Subscriber Data. You grant PSL a licence to use them only to provide the Services to you.
13. Feedback and publicity
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13.1 If you give PSL suggestions or feedback, PSL may use them freely, without payment or attribution.
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13.2 PSL may name you as a customer on its website and in marketing materials, unless you ask it in writing not to.
14. Confidentiality
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14.1 Each party must keep the other’s confidential information confidential. It may use that information only to perform or receive the Services under this Agreement, and may share it only with its own staff, advisers and subcontractors who need to know it and are bound by similar obligations.
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14.2 This clause does not apply to information that:
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14.2.1 is or becomes public, other than through a breach of this clause;
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14.2.2 the receiving party already lawfully held or developed independently; or
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14.2.3 it lawfully receives from a third party without restriction.
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14.3 A party may disclose confidential information where the law, a court or a regulator requires it, or as permitted by clause 5.1 or clause 8.5. Where lawful, it will tell the other party first.
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14.4 Subscriber Data is your confidential information. Non-public details of the Services and their performance are PSL’s confidential information.
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14.5 This clause lasts for 5 years after this Agreement ends, and indefinitely for trade secrets.
15. Warranties and use at your own risk
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15.1 Each party confirms it has the authority to enter into this Agreement.
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15.2 Use at your own risk. You use the Services at your own risk. The Services are a tool to help you run your business. You remain solely responsible for:
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15.2.1 how you use the Services and the decisions you make using them;
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15.2.2 your bookings, pricing, invoices and payments, and checking them for accuracy;
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15.2.3 the care of animals and the services you provide to End Customers; and
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15.2.4 your compliance with the laws, licences and insurance that apply to your business.
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15.3 Apart from the commitments in clauses 6.1 and 10.1, the Services and Documentation are provided “as is” and “as available”. PSL does not promise that the Services will be uninterrupted or error-free, will meet your particular requirements, or will be free from loss of data in transit over the internet. To the fullest extent the law allows, all other warranties, conditions and terms implied by statute or common law are excluded.
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15.4 PSL does not give legal, tax, financial or animal welfare advice. Any templates, reports or calculations in the Services are for guidance only.
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15.5 Nothing in this clause limits clause 17.1, or any right you have that cannot be excluded under the law of the country where you are based.
16. Indemnities
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16.1 You will indemnify PSL and its officers and staff against all claims, losses, damages, fines, costs and expenses (including reasonable legal fees) arising from:
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16.1.1 the Subscriber Data, or PSL’s use of it in line with this Agreement;
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16.1.2 your dealings with End Customers, including disputes, refunds, chargebacks and scheme fines;
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16.1.3 your or your Authorised Users’ breach of clause 5, clause 7 or Data Protection Law; and
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16.1.4 any fraud or wilful misconduct by you or your Authorised Users.
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16.2 PSL will defend you against any third-party claim that your use of the Services in line with this Agreement infringes that party’s UK intellectual property rights. PSL will pay any damages finally awarded against you, or any settlement PSL agrees to. This applies only if you notify PSL promptly, let PSL control the defence and co-operate reasonably. It does not apply to claims caused by the Subscriber Data, third-party services or changes to the Services not made by PSL. If a claim is made or likely, PSL may modify the Services, obtain a licence for you, or end this Agreement and refund any prepaid Fees for the unused period. This clause states PSL’s entire liability for infringement.
17. Limitation of liability
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17.1 Nothing in this Agreement limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.
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17.2 Subject to clause 17.1, PSL is not liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any:
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17.2.1 loss of profits, revenue, business, contracts, goodwill or anticipated savings;
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17.2.2 loss or corruption of data, except PSL’s obligation under clause 9.7;
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17.2.3 losses arising from your dealings with End Customers, or from Stripe or other third-party services; or
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17.2.4 indirect or consequential loss.
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17.3 Subject to clause 17.1, PSL’s total liability arising out of or in connection with this Agreement in any 12-month period is limited to the greater of the Fees you paid in the 12 months before the event giving rise to the claim and £500.
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17.4 Nothing in this clause limits your obligation to pay the Fees or your liability under clause 5.5 or clause 16.1.
18. Term and termination
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18.1 This Agreement starts when you accept it (see “Acceptance” at the start of this Agreement) and continues, one Subscription Period at a time, until either party ends it under this clause.
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18.2 Cancellation by you. You may cancel at any time through your account settings or by notice to PSL. Cancellation takes effect at the end of the current Subscription Period, and Fees already paid are not refunded.
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18.3 Termination by PSL for convenience. PSL may end this Agreement by giving you at least 30 days’ notice.
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18.4 Termination for breach or insolvency. Either party may end this Agreement immediately by notice if the other party:
18.4.1 commits a material breach that cannot be remedied;
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18.4.2 commits a material breach that can be remedied and fails to remedy it within 14 days of notice requiring it to do so; or
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18.4.3 becomes insolvent, enters administration, liquidation, receivership or an arrangement with its creditors, stops trading, or suffers any similar event in any jurisdiction.
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18.5 Immediate termination by PSL. PSL may also end this Agreement immediately by notice if:
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18.5.1 PSL reasonably believes you or your Authorised Users have committed fraud or used the Services for unlawful purposes, or you have seriously breached clause 5.4 or clause 7. Such a breach is treated as one that cannot be remedied;
18.5.2 any Fees remain unpaid 30 days after the due date;
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18.5.3 Stripe or a card scheme requires PSL to stop providing payment services to you; or
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18.5.4 you become subject to sanctions, or continuing would breach sanctions or other laws.
19. Effect of termination
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19.1 When this Agreement ends, your right to use the Services ends, and all unpaid Fees and sums due under clause 5.5 become payable immediately.
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19.2 For [30] days after this Agreement ends, you may export your Subscriber Data using the export tools in the Services or by asking PSL. If PSL ended the Agreement under clause 18.5.1, PSL may delay or limit the export where reasonably necessary to keep evidence or comply with the law. After that period, PSL will delete the Subscriber Data within [90] days, except where the law requires PSL to keep it or it is held in backups that are overwritten in the normal course.
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19.3 Clauses 4.6, 5.5, 9.6, 12, 14, 16, 17, 19 and 21, and any other clauses intended to continue, survive termination. Termination does not affect rights and remedies that have accrued by then.
20. Changes to this Agreement
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20.1 PSL may update this Agreement. PSL will give you at least 30 days’ notice of any material change by email or in the Services. The changes apply from the date stated in the notice.
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20.2 If you do not accept a change, you may cancel before it takes effect. If you continue to use the Services after that date, you accept the change.
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20.3 PSL may make changes with shorter notice where the law, a regulator, Stripe or a card scheme requires them, or for security reasons.
21. General
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21.1 Force majeure. Neither party is liable for any delay or failure caused by events beyond its reasonable control, such as a failure of utilities, networks or hosting providers, cyber-attack, pandemic, war, or government action. This does not apply to paying Fees.
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21.2 Assignment. You may not assign or transfer this Agreement without PSL’s written consent. PSL may assign or transfer it, including as part of a sale or reorganisation of its business, and may use subcontractors to provide the Services.
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21.3 Notices. Notices must be in writing. PSL’s address for notices is support@petsitterplus.com. Your address for notices is the account email address. A notice sent by email is received when sent, or at 09:00 on the next Business Day if sent outside Normal Business Hours (UK time).
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21.4 Sanctions and anti-bribery. Each party confirms that it is not subject to UK, EU, US or UN sanctions. Each party will comply with the anti-bribery and anti-corruption laws that apply to it.
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21.5 Entire agreement. This Agreement, including the Pricing Page and the documents it refers to, is the entire agreement between the parties about its subject matter. Neither party has relied on any statement not set out in it, but this does not limit liability for fraud.
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21.6 Waiver and remedies. A failure or delay in exercising a right is not a waiver of it. Rights under this Agreement are in addition to rights under the law.
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21.7 Severance. If any provision is found invalid or unenforceable, it will apply with the minimum change needed to make it valid. The rest of the Agreement is unaffected.
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21.8 No partnership. Nothing in this Agreement creates a partnership, joint venture or agency between the parties.
21.9 Third parties. No one other than the parties has any right to enforce this Agreement under the Contracts (Rights of Third Parties) Act 1999.
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21.10 Language. If this Agreement is translated, the English version prevails.
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21.11 Governing law and jurisdiction. This Agreement, and any dispute or claim arising out of or in connection with it (including non-contractual claims), is governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that PSL may bring proceedings to recover unpaid sums in the courts of the country where you are based.
Schedule 1 – Data Processing Terms
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This Schedule applies where PSL processes personal data as your processor under clause 9.3. It is intended to meet Article 28 of the UK GDPR and, where it applies, the EU GDPR.
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Details of processing
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Subject matter and duration: Providing the Services for the term of the Agreement and the export period in clause 19.2
Nature and purpose: Hosting, storing, organising, displaying and transmitting data so you can schedule visits, manage clients and staff, invoice and take payments
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Data subjects: End Customers, their contacts, and your staff and contractors
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Personal data: Names, addresses, contact details, key and access instructions, pet details, booking history, invoices and payment records (card and PayPal account details are held by Stripe or PayPal, not PSL), staff schedules, GPS and visit records [if used]
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Special category data: None intended. You must not enter health or other special category data about people unless it is necessary and lawful
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PSL’s obligations
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1. PSL will process the personal data only on your documented instructions. This Agreement and your use of the Services are your instructions. If PSL is required by law to process it otherwise, PSL will tell you first unless the law forbids it.
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2. PSL will ensure that people authorised to process the personal data are bound by confidentiality.
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3. PSL will maintain appropriate technical and organisational security measures under Article 32, including encryption in transit, role-based access controls, multi-factor authentication for PSL staff, logging and regular backups.
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4. Sub-processors. You authorise PSL to use the sub-processors listed under “Sub-processors” below, as updated on the Website from time to time. PSL will give you at least 14 days’ notice of any new sub-processor. If you object on reasonable data protection grounds, you may end the Agreement before the change takes effect. PSL will impose equivalent data protection terms on each sub-processor and remain responsible for them.
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5. PSL will help you, taking into account the nature of the processing, to respond to requests from data subjects exercising their rights.
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6. PSL will help you meet your obligations on security, personal data breach notification, data protection impact assessments and prior consultation.
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7. Breaches. PSL will notify you without undue delay, and in any event within [48] hours, after becoming aware of a personal data breach affecting your personal data. PSL will give you the information it reasonably can to help you meet your own obligations.
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8. End of processing. At the end of the Agreement, PSL will return or delete the personal data as set out in clause 19.2, unless the law requires PSL to keep it.
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9. Audit. PSL will make available the information needed to show compliance with this Schedule, and will allow and contribute to reasonable audits by you or your auditor. Audits require at least 30 days’ notice, may take place no more than once a year unless there has been a breach, and are at your cost.
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International transfers
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PSL hosts Subscriber Data in the AWS region for your location, as shown in the sub-processor list below. PSL staff in the UK may access it to provide and support the Services, and sub-processors may process it in the locations shown. Where Data Protection Law requires it, PSL will use an appropriate safeguard, such as UK adequacy regulations, the UK International Data Transfer Agreement or Addendum, or the EU Standard Contractual Clauses.
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Your obligations
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You confirm that you have a lawful basis for the processing and have given data subjects the information Data Protection Law requires. You will comply with the privacy laws of your own country, such as the Australian Privacy Act 1988 or US state privacy laws, where they apply to you.
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Sub-processors
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PSL uses these sub-processors at the date of this Agreement:
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Amazon Web Services. Purpose: Hosting, database and backups for the Services. Data location: Depends on where the Subscriber is based: UK, Ireland and UAE subscribers in EU (Ireland, eu-west-1); US and Canada subscribers in US East (N. Virginia, us-east-1); Australia and New Zealand subscribers in Asia Pacific (Sydney, ap-southeast-2).
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Microsoft 365. Purpose: PSL’s staff email and documents, including support emails that may contain Subscriber Data. Data location: UK (Microsoft UK data centre region).
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Freshdesk (Freshworks). Purpose: Customer support tickets, which may sometimes contain Subscriber Data such as End Customer details. Data location: EEA (Freshworks EU data centre region).
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Where a sub-processor holds data outside the UK, the transfer safeguards in paragraph 10 apply.
PSL also uses Zoho CRM, QuickBooks Online and Freshdesk to manage its relationship with you and its own accounts. For that data PSL is a controller, as described in its Privacy Policy, so those uses are not sub-processing under this Schedule.