Pet Software Limited (trading as Pet Sitter Plus) uses the third parties below to process personal data that our subscribers store in Pet Sitter Plus, such as details of your clients, their pets and your staff. Each one is bound by data protection terms equivalent to our own commitments to you in our Data Processing Terms, and we remain responsible for them.
Sub-processor | Purpose | Data location |
|---|---|---|
Amazon Web Services | Hosting, database and backups for the Pet Sitter Plus platform | Depends on where you are based: UK, Ireland and UAE — EU (Ireland); US and Canada — US East (N. Virginia); Australia and New Zealand — Asia Pacific (Sydney) |
Microsoft 365 | Our staff email and documents, including support emails that may contain subscriber data | United Kingdom |
Freshdesk (Freshworks) | Customer support tickets, which may contain subscriber data | European Economic Area |
Where a sub-processor holds data outside the UK, we protect it with an appropriate safeguard, such as UK adequacy regulations, the UK International Data Transfer Agreement or Addendum, or the EU Standard Contractual Clauses.
Services you connect yourself
If you connect Stripe, PayPal, QuickBooks Online, or a Microsoft, Google or other email account to Pet Sitter Plus, that provider acts under your own agreement with them. They are your suppliers, not our sub-processors.
Our own business systems
We also use Zoho CRM, QuickBooks Online and Freshdesk to manage our relationship with you and our own accounts. For that data we are a controller, as described in our Privacy Policy, so it is not sub-processing.
Changes to this list
We'll give subscribers at least 14 days' notice by email before adding or replacing a sub-processor, and update the date at the top of this page. If you object on reasonable data protection grounds, you may end your subscription before the change takes effect.
To raise an objection or ask a question, email support@petsitterplus.com with "Sub-processors" in the subject line.