Everything your clients could want
For clients using their mobile phones, we provide a fully responsive and feature-rich client portal that works great on smaller devices. The client portal provides all the features you would expect such as client and pet information, invoicing and payments, visit reports, messaging, plus scheduling and cancellations. In addition, there are also many ways to customize the information to your own requirements.
Clients can request services online, but you are in control with our two-stage process. Initially your client creates a service request that is received by you for processing. Then you have the opportunity to check your schedule and/or if you have available staff capacity before you confirm the reservation with your client.
Effectively the homepage for the client portal, the account summary is a place where your clients can read important messages, view and pay outstanding invoices and leave tips for sitters. Payment methods include credit card, PayPal or ACH (USA Only).
The schedule is the place where your clients can view and cancel their services. Your business will have its own cancellation policy which can be configured via a policy manager. If your business requires x days or x hours notice prior to cancellation, no problem. You can even set cancellation deadlines such as 8pm the day before service.
Clients can view and update their account information and pet profiles in the client portal in a few clicks, but as the business owner, you remain in control of the information that can be updated and accessed. Use our powerful customization tools to completely customize the client experience. Need to add a questionnaire? Or some policy documents? No problem.