Everything at your clients' fingertips
For clients using desktop computers or laptops, we provide a fully responsive and feature-rich client portal that also works great on all devices, whatever the size.
The client portal provides all the features you would expect such as client and pet information, invoicing and payments, visit reports, messaging, plus scheduling and cancellations. In addition, there are many ways to customize the portal with your branding plus the information to your own requirements.
Clients can request services online, but you are in control with our two-stage process. Initially your client creates a service request that is received by you for processing. Then you have the opportunity to check your schedule and/or if you have available staff capacity before you confirm the reservation with your client.
The schedule is the place where your clients can view and cancel their services. Your business will have its own cancellation policy which can be configured via a policy manager. If your business requires x days or x hours notice prior to cancellation or booking, no problem. You can even set cancellation deadlines such as 8pm the day before service.
Clients can view and update their account information and pet profiles in the client portal in a few clicks, but as the business owner, you remain in control of the information that can be updated and accessed. Use our powerful tools to completely customize the client experience. Need to add a questionnaire? Or some policy documents? No problem.