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Laura Salmon
Laura brings over two decades of business administration expertise to her role as a software coach at Pet Sitter Plus. Her journey into the world of pet sitting began with a shift in focus after starting a family where she soon found herself providing invaluable support to a prominent large pet care enterprise. In this role she was managing a diverse set of tasks ranging from marketing to admin systems operation.
It was during this time that Laura encountered Pet Sitter Plus, and witnessed first-hand its transformative impact on the business. As she delved into implementing PSP, she could see how it streamlined processes and alleviated the burdens of administration on the team. Inspired by the efficiencies it brought to the company, Laura was eager to contribute her insights and experiences to the PSP team.
Laura notes, "I've always worked for busy companies - those small, local, customer-facing businesses where versatility is key. One minute you're handling accounts, the next you're diving into marketing, and then you have to respond to a customer service matter and so on. Implementing Pet Sitter Plus opened my eyes to the potential for time saving in scheduling and administration.
With a passion for refining systems and processes, Laura is thrilled to embark on her new role as a software coach and support analyst with Pet Sitter Plus. Her extensive experience and dedication to enhancing operational efficiency make her an invaluable asset to the team.
Rachel Pickering
Rachel comes to Pet Sitter Plus with 20+ years' experience working in Pet Care and Customer Service based business. Since moving to Australia from the UK in 2010 Rachel enjoyed exploring Australia, and after just 18 months acquired her own pet services' business, based in Sydney's busy Inner West. The speedy growth of her business led Rachel to becoming a long-time Pet Sitter Plus client from 2013, and with up to seven staff and hundreds of clients, Rachel spotted the value that Pet Sitter Plus could give her business.
After 11 successful years, Rachel made an exciting career move, joining the Pet Sitter Plus team as a Software Coach and Support Analyst for Australia and New Zealand. Rachel still runs a small-scale Doggy Day Care business from her home in 'Wine Country' - Hunter Valley, NSW, and is excited to share her knowledge and to support other pet service professionals in streamlining their own business operations with the help of Pet Sitter Plus.
Kylie Rouse
Starting out in a retail pharmacy environment as an accuracy checking technician, Kylie made a change of direction in 2015 and set up a pet sitting business as a side hustle. In 2018 she decided to focus solely on cat visits, as cats are where her passion lies.
Her supposed side hustle has evolved into the largest specialist cat sitting business in her area, with over 1,000 clients and 600 reviews online. After a manic year that followed the 'unlocking' after the Covid-19 pandemic, she realised that to grow more she would have to employ staff, and this is where she discovered Pet Sitter Plus. She now has a small team and plans to expand this even more within a year or so, with the help of PSP.
Having experienced the benefits of using PSP in her business firsthand, the expansion gave her the time and space to take on a new challenge; passing on her knowledge of running a successful pet care business and helping clients to implement this new software. She says she could not have passed the reins to anyone else without first using PSP!
Kylie explains, "I have always LOVED technology, whether its computers, systems or new devices, so getting my teeth stuck into learning PSP to fit into my business's format was very exciting to me." She is a self confessed technology geek, and as the go-to person for championing new systems and teaching people how to use them in her previous roles, she is very excited to take this into her role as a software coach and support analyst with us at Pet Sitter Plus.
Helen Robson
Helen's followed a career path since 1993 involving administration, data and technology employed by the NHS and Local Council. Following a change in direction in 2011, Helen ran her own successful business as a dog walker and by 2015 became the Co-Director of her own Dog Daycare Centre alongside her husband, employing 9 other staff to offer fully licensed Dog Daycare and Grooming Service to the local rural community.
At an early stage, Helen sought the need for a complete CRM system to streamline the many administrative and customer support requirements of running a busy dog daycare business. She found and trialled Pet Sitter Plus and found it to be a perfect fit for the model of her business and has been using it ever since. Helen has now automated most of the administrative tasks involved in the day-to-day management. She has also customised the software to ensure the functions available in Pet Sitter Plus simplify data collection processes to comply with the latest legislation for Dog Daycare issued in 2018 by DEFRA.
In an exciting move, Helen has joined the Pet Sitter Plus team as a Software Coach and Support Analyst and is keen to share her diverse range of skills and knowledge gained over the years, and to support other dog professionals in streamlining their own business operations with the help of Pet Sitter Plus.
Jessica Slowik
Jessica used Pet Sitter Plus extensively during her time with one of the largest pet care companies on the East Coast. She started out as a Pet Care Professional and moved into an Assistant Pack Leader role, ultimately implementing a new position as the Logistics Leader that enabled the business to create more efficient routing and scheduling routines.
During 2020, she took her logistical experience into the Escrow/Title world. Using the skills she had gained in Pet Care, she spent her time communicating and developing a rapport with clients which she found very enjoyable. She is delighted to have come back into the Pet Care world and looks forward to helping Pet Sitter Plus clients in both the USA and Australasia to get the most out of their software.
During her down time, she loves to go hiking with her family. Jessica currently resides in Las Vegas, NV after relocating extensively in the US for several years. She loves that there are lots of hiking locations just a stone's throw away and when the family goes hiking, they are often joined by their dog Wrigley, a 7lbs 5-year-old Pomeranian annnnnnd he's a talker!
Jessica is also a travel enthusiast who loves to experience different cultures and try new foods. Her daughter, 18 made them very proud in joining the US Navy and her son, 13 is a talented pianist and passionate chess player.
Patrice Hill
Patrice comes to us with 12 years’ experience working with one of the largest Pet Care businesses in the United States, employing over 100 staff with thousands of clients. She started in the field as a pet care professional but over time was promoted into an office administrative role where she oversaw all aspects of the day to day running of the business, providing support to clients and staff alike.
Patrice was a key component in the implementation of Pet Sitter Plus and having witnessed first-hand the outstanding results achieved by the project, she wanted to pass on her experience and knowledge to others. Knowing how life-changing Pet Sitter Plus can be for small and large businesses alike, Patrice thought that joining Pet Sitter Plus as a support analyst and software coach was simply the perfect fit!
Patrice has a love of animals, domestic and wild, dating back to childhood as she grew up in a family that rescued anything that needed help. Having previously shared her life with her two papillons, she recently adopted another fur baby of her own.
Lesley Briscoe
Lesley first set up her pet sitting business in April 2009 and decided to implement Pet Sitter Plus almost immediately. Lesley's business quickly grew to over 20 staff and today she still enjoys managing her busy team and successful business.
Lesley has now automated much of the day to day administrative functions of her business and today she uses her spare time to coach other pet sitters in using Pet Sitter Plus.
Lesley says that becoming a Pet Sitter Plus Software Coach has been a great move for her as it has allowed her to use all the skills and experience she has built up over the years to help other people which she says is hugely rewarding.
Angela Meyers
With 20 years of marketing, operations, software, publishing and pet sitting consulting experience, Angela comes to Pet Sitter Plus with a diverse background of experience. In the years leading up to her joining Pet Sitter Plus, Angela was owner and publisher of two US-based dog and pet magazines, consulted for some of the largest pet care companies in the US, worked in the marketing and training departments for a statistical software company and aided in marketing and operations oversight for many service-based organizations.
Having worked with Pet Sitter Plus in the past, with outstanding results and experiences, Angela felt the exciting opportunity to join PSP was the perfect fit for her experiences. She joined the team in 2019 and has been enjoying the role of Software Coach and Support Analyst since day one.
Angela is based in Alexandria, VA, just outside of Washington, DC. Her enthusiasm for pets started as a child and continues today. In the evenings and on weekends, you’ll often find her on hikes or playing sports with her 3 children. When they are not out and about, they share their home with family pets Maggie the wonder dog, Precious the sassy cat and guinea pig, Danger, but he's the exact opposite of his namesake.
Marianne Hockenberry
Marianne spent over 4 years working as a pet sitting business manager for one of the largest pet sitting businesses based in Oakland CA. During her tenure the business grew from 8 to 25 pet care professionals in just 5 years with revenue growth to match.
Responsible for selecting the next generation pet sitting software product, Marianne says that Pet Sitter Plus improved the efficiency of the business to such an extent that huge growth became possible when at the same time overall costs were slashed.
With an impressive educational and career history, Marianne lives in Pleasant Hill CA where she looks after her young daughter. Today, Marianne's role is to coach businesses in the USA and Australia as a software coach for Pet Sitter Plus, whilst also helping on the support desk with our growing community worldwide.
Lyndsay Berryman
Lyndsay has always worked in a technical field and in particular has specialist skills in marketing, graphic and web design. Before joining Pet Sitter Plus she ran a successful business helping small businesses to create a presence on the internet.
After several years helping a friend to run her mid-sized pet sitting business, Lyndsay came across Pet Sitter Plus on the internet and set about implementing it. She immediately fell in love with both the solution and the company behind it.
Over several years, Lyndsay's role within Pet Sitter Plus has developed into managing and implementing our Marketing strategies with Richard, helping out on the support desk, and technical writing in the creation and development of the Help Center. She was delighted to take up the latest challenge to use her proven skillset and wide knowledge of Pet Sitter Plus as a Software Coach in the UK.
She still helps out her friend as it keeps her up to speed with the daily tasks of running a pet sitting, home boarding and dog training business.
Rollo Clarke
Rollo Clarke is educated to degree level in Mathematics. Shortly after graduating from the University of Warwick he started working for Martyn as a developer and today, he is a key member of the development team.
Rollo is responsible for delivering a large proportion of the code behind Pet Sitter Plus and in his spare time he is also a talented composer and musician.