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Donna thoroughly enjoys her role as a Software Coach and Support Analyst, sharing her skills, knowledge, and experience to support other pet care professionals. She feels that in a growing market, pet owners expectations of their service provider is greater than ever.
“To do well in this industry today, not only do you have to be an outstanding pet carer but also you have to be a professional business person. Your success should not be hindered by heavy administration. Having PSP in place in my own pet sitting business enabled me to streamline my operations at the outset. That way I spend more time doing what I love, whilst creating a great customer experience for my clients and their pets.”
Donna is a qualified and experienced trainer, business and performance coach, account manager and sales professional, working previously with individuals and businesses in the public and private sector. In 2016, Donna and her husband had a change of direction and began a career in pet care. Now running a profitable and established pet care and pet transport business, with a large team of pet carers, host families, and house sitters providing a wide range of services, Donna joined the team at Pet Sitter Plus to pass on what she had learned.
Donna attributes much of her success to using Pet Sitter Plus from day one, allowing her to scale her business quickly and effectively. “Supporting the amount of clients, pets and staff across all of those services would’ve been significantly more challenging and time consuming without PSP.”
Donna particularly likes the PSP reporting system. Not only does it give easy access to information for compliance with the latest home boarding legislation in the UK, but as a business owner, she always knows how her business is doing. That way she can adapt her marketing through the seasonal trends so that it continues to grow and be profitable.
Donna lives in Lichfield in Staffordshire with her husband Jeff, their dog Jasmine, cat Timmy, and budgies Joey and Chandler.
Helen's followed a career path since 1993 involving administration, data and technology employed by the NHS and Local Council. Following a change in direction in 2011, Helen ran her own successful business as a dog walker and by 2015 became the Co-Director of her own Dog Daycare Centre alongside her husband, employing 9 other staff to offer fully licensed Dog Daycare and Grooming Service to the local rural community.
At an early stage, Helen sought the need for a complete CRM system to streamline the many administrative and customer support requirements of running a busy dog daycare business. She found and trialled Pet Sitter Plus and found it to be a perfect fit for the model of her business and has been using it ever since. Helen has now automated most of the administrative tasks involved in the day-to-day management. She has also customised the software to ensure the functions available in Pet Sitter Plus simplify data collection processes to comply with the latest legislation for Dog Daycare issued in 2018 by DEFRA.
In an exciting move, Helen has joined the Pet Sitter Plus team as a Software Coach and Support Analyst and is keen to share her diverse range of skills and knowledge gained over the years, and to support other dog professionals in streamlining their own business operations with the help of Pet Sitter Plus.
Jessica used Pet Sitter Plus extensively during her time with one of the largest pet care companies on the East Coast. She started out as a Pet Care Professional and moved into an Assistant Pack Leader role, ultimately implementing a new position as the Logistics Leader that enabled the business to create more efficient routing and scheduling routines.
During 2020, she took her logistical experience into the Escrow/Title world. Using the skills she had gained in Pet Care, she spent her time communicating and developing a rapport with clients which she found very enjoyable. She is delighted to have come back into the Pet Care world and looks forward to helping Pet Sitter Plus clients in both the USA and Australasia to get the most out of their software.
During her down time, she loves to go hiking with her family. Jessica currently resides in Las Vegas, NV after relocating extensively in the US for several years. She loves that there are lots of hiking locations just a stone's throw away and when the family goes hiking, they are often joined by their dog Wrigley, a 7lbs 5-year-old Pomeranian annnnnnd he's a talker!
Jessica is also a travel enthusiast who loves to experience different cultures and try new foods. Her daughter, 18 made them very proud in joining the US Navy and her son, 13 is a talented pianist and passionate chess player.
Patrice comes to us with 12 years’ experience working with one of the largest Pet Care businesses in the United States, employing over 100 staff with thousands of clients. She started in the field as a pet care professional but over time was promoted into an office administrative role where she oversaw all aspects of the day to day running of the business, providing support to clients and staff alike.
Patrice was a key component in the implementation of Pet Sitter Plus and having witnessed first-hand the outstanding results achieved by the project, she wanted to pass on her experience and knowledge to others. Knowing how life-changing Pet Sitter Plus can be for small and large businesses alike, Patrice thought that joining Pet Sitter Plus as a support analyst and software coach was simply the perfect fit!
Patrice has a love of animals, domestic and wild, dating back to childhood as she grew up in a family that rescued anything that needed help. Having previously shared her life with her two papillons, she recently adopted another fur baby of her own.
Lesley first set up her pet sitting business in April 2009 and decided to implement Pet Sitter Plus almost immediately. Lesley's business quickly grew to over 20 staff and today she still enjoys managing her busy team and successful
Lesley has now automated much of the day to day administrative functions of her business and today she uses her spare time to coach other pet sitters in using Pet Sitter Plus.
Lesley says that becoming a Pet Sitter Plus Software Coach has been a great move for her as it has allowed her to use all the skills and experience she has built up over the years to help other people which she says is hugely rewarding.
With 20 years of marketing, operations, software, publishing and pet sitting consulting experience, Angela comes to Pet Sitter Plus with a diverse background of experience. In the years leading up to her joining Pet Sitter Plus, Angela was owner and publisher of two US-based dog and pet magazines, consulted for some of the largest pet care companies in the US, worked in the marketing and training departments for a statistical software company and aided in marketing and operations oversight for many service-based organizations.
Having worked with Pet Sitter Plus in the past, with outstanding results and experiences, Angela felt the exciting opportunity to join PSP was the perfect fit for her experiences. She joined the team in 2019 and has been enjoying the role of Software Coach and Support Analyst since day one.
Angela is based in Alexandria, VA, just outside of Washington, DC. Her enthusiasm for pets started as a child and continues today. In the evenings and on weekends, you’ll often find her on hikes or playing sports with her 3 children. When they are not out and about, they share their home with family pets Maggie the wonder dog, Precious the sassy cat and guinea pig, Danger, but he's the exact opposite of his namesake.
Marianne spent over 4 years working as a pet sitting business manager for one of the largest pet sitting businesses based in Oakland CA. During her tenure the business grew from 8 to 25 pet care professionals in just 5 years with revenue growth to match.
Responsible for selecting the next generation pet sitting software product, Marianne says that Pet Sitter Plus improved the efficiency of the business to such an extent that huge growth became possible when at the same time overall costs were slashed.
With an impressive educational and career history, Marianne lives in Pleasant Hill CA where she looks after her young daughter. Today, Marianne's role is to coach businesses in the USA and Australia as a software coach for Pet Sitter Plus, whilst also helping on the support desk with our growing community worldwide.
Lyndsay has always worked in a technical field and in particular has specialist skills in marketing, graphic and web design. Before joining Pet Sitter Plus she ran a successful business helping small businesses to create a presence on the internet.
After several years helping a friend to run her mid-sized pet sitting business, Lyndsay came across Pet Sitter Plus on the internet and set about implementing it. She immediately fell in love with both the solution and the company behind it.
Over several years, Lyndsay's role within Pet Sitter Plus has developed into managing and implementing our Marketing strategies with Richard, helping out on the support desk, and technical writing in the creation and development of the Help Center. She was delighted to take up the latest challenge to use her proven skillset and wide knowledge of Pet Sitter Plus as a Software Coach in the UK.
She still helps out her friend as it keeps her up to speed with the daily tasks of running a pet sitting, home boarding and dog training business.
Rollo Clarke is educated to degree level in Mathematics. Shortly after graduating from the University of Warwick he started working for Martyn as a developer and today, he is a key member of the development team.
Rollo is responsible for delivering a large proportion of the code behind Pet Sitter Plus and in his spare time he is also a talented composer and musician.
Jackie’s early business life was spent in a variety of marketing roles in the corporate IT sector.
In 2006, Jackie started a pet services company and with that came an understanding of the requirements of the pet sitting industry. It was the need for a solution to the admin challenges of the industry that lead to the creation of Pet Sitter Plus in 2009.
Still managing Dog Days today, Jackie is a valued consultant for the Pet Sitter Plus team providing product testing input and support.
Jackie also provides sales support for new clients of Pet Sitter Plus based in the UK and USA.
Martyn is first and foremost an accomplished technologist who has developed an advanced suite of technologies and development methods that produce more efficient, scalable and reliable solutions than traditional approaches.
With a track record of delivering large scale projects for blue chip corporates, Martyn is the architect and chief technical designer of Pet Sitter Plus.
Coming from a technical background, Richard has spent most of his career in IT related sales and management roles. Prior to launching Pet Sitter Plus in 2009, Richard worked in new business development in the legal IT sector and held a variety of roles in larger corporations including IBM.
Taking a sabbatical in 2006, Richard worked alongside his wife Jackie in their pet services company where he developed a keen understanding of the requirements of the pet sitting industry, but he also really enjoyed being "hands on" as a pet sitter / dog walker for 4 years.
Richard is CEO of Pet Sitter Plus and has the responsibility for all aspects of running the business but he still works as PSP software coach covering the USA and UK.